We get you — your internet services are essential to your life, and you can’t waste time worrying about your signal and speed. You trust that each time you log on that you can navigate websites with a smooth, consistent connection.
Your family depends on that signal, for your daughter’s SnapChat and Instagram, your Pinterest and Amazon, and your son’s marathon battle with his buddies on Call of Duty. You need reliable service to keep the family happy, without worrying about cables, dishes, or routers.
You need to have confidence that your internet services provider is the right choice and are providing the best customer service. With this in mind, there are a few issues you should consider when choosing a new internet service provider or working with your existing one. If you know what to look for from the start, your experience with the service will be more positive as you work through issues.
Questions You Should Ask About Your Internet Service
Who is the Best Service Provider?
Unfortunately, this is a difficult question to answer because it largely depends on where you are located. Many variables determine the quality of your signal including whether you are in a rural or urban area, which type(s) of internet connectivity a company provides, and how heavily loaded their network is.
The key is to research providers in your specific area. For example, at Safelink Internet, we specialize in providing high-quality service to rural and even more populated locations that are under-served by the majority of internet providers because of difficult access or a low return on investment. A good provider will have a coverage area map like this so you can see if your location is included. Don’t forget that one of the most important resources available to you are friends and neighbors in your area. They are usually familiar with the options available in your area.
Also, remember that a company’s history is important to you. Safelink Internet, for example, was founded in 1998, and 20 years in the industry pulls a lot of weight. A reputable company will always go out of their way to ensure that they can provide the best service possible before they hook you up.
How Can I Get the Best Internet Speed Possible?
Few things are more frustrating than a sluggish internet connection, whether you are streaming your latest Netflix binge or trying to get work done. Many times, this issue is caused by a device using more bandwidth than usual on your network, maybe without you even realizing it. Sometimes there’s an upload in the background, backing up data to a cloud server or there’s a file transfer taking a while.
As with many technical difficulties, you can begin with shutting everything down and powering all devices on again, including your router. Resetting the router and devices in this way can resolve many issues. To eliminate the device that’s causing the problem, turn your laptops, phones, and computers back on one at a time, testing your internet speed after each power up. What many people don’t understand is that a speed test verifies the actual speed you are getting at a given device, not at the home connection. The difference is you may have a 15Mbps service plan for the home but there are almost always other devices running in the background using up some of that data. It could be a kid upstairs doing homework, someone streaming a show in the living room, another person surfing the web or even cellphones that automatically connect to the home network when in range and then begin downloading updates. Each of these eat up some available data, and if they are still running at the time a speed test is conducted, the test will only show the remaining available speed.
Are My Router and Technology Working Correctly?
If resetting all of your devices doesn’t resolve the problem, the issue may involve technology outside your control. When signing up with an internet provider, make sure they have superior customer service available 24/7 and that they are able to remotely access your router.
Safelink Internet has the ability to troubleshoot your router and line without even sending a technician out to your place. All customers do is call the local hotline and a member of Technical Support will be available to help with any problems.
How Do I Pay My Internet Bill?
When deciding on an internet provider, make sure that they have an online bill pay system, which is convenient, fast, and good for the environment.
For Safelink Internet, this is as easy as visiting the customer portal and selecting “My Account”.
How Can I Have More Control Over My Family’s Internet Access?
A primary concern that many customers have is how to control and manage their family’s internet security and usage. Most internet providers do not have these abilities integrated into their system.
At Safelink Internet, we have good news: you can be in the driver’s seat with Guardian Internet Filtering to protect your family, keep your workplace productive, and regain the control you need over filtering. The most popular feature is the parent’s ability to regulate time and duration of internet used by their children. Learn more about our customizable content filtering here.
How Can I Learn More About Maximizing My Internet Service?
A great internet service provider will have an information page that has answers to your many questions. At Safelink Internet, you can visit our FAQs Page to see if your question is answered there, or contact us anytime.